Privacy policy

Privacy Policy

At Aveline, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your data when you visit our website, place an order or interact with our services.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

• Personal details such as your name, email address, phone number, billing address and shipping address.

• Order information, including products purchased, order history and payment status.

• Payment information, processed securely through third-party payment providers.

• Technical information such as your IP address, browser type, device information and website activity.

• Communication information when you contact us through email, forms or customer service channels.

2. How We Use Your Information

We use your personal information to:

• Process and deliver your orders.

• Confirm payments and prevent fraudulent activity.

• Provide customer support.

• Send order confirmations, shipping updates and service-related communications.

• Improve our website, products and customer experience.

• Comply with legal, tax and regulatory obligations.

• Send promotional emails or marketing communications, only where permitted by law or with your consent.

3. Payment Information

Aveline does not directly store your full payment card details. Payments are processed securely by trusted third-party payment providers. These providers handle your payment information in accordance with their own privacy and security policies.

4. Shipping and Delivery

To deliver your order, we may share necessary personal information, such as your name, shipping address, phone number and order details, with courier companies and logistics partners.

This information is used only for the purpose of preparing, shipping and delivering your order.

5. Marketing Communications

If you subscribe to our newsletter or agree to receive marketing communications, we may use your email address to send you updates, promotions, product launches and brand news.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience, analyze website traffic and personalize content.

Cookies may help us remember your preferences, understand how visitors use our website and improve our services.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website functions.

7. Sharing Your Information

We do not sell your personal information.

We may share your information only when necessary with:

• Payment providers.

• Shipping and logistics partners.

• Website hosting and technical service providers.

• Marketing and analytics providers, where applicable.

• Legal or regulatory authorities when required by law.

All third parties are expected to handle your information securely and only for the purposes for which it was provided.

8. Data Retention

We keep your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including order processing, customer service, legal compliance, tax obligations and dispute resolution.

When your information is no longer needed, we will securely delete or anonymize it where possible.

9. Your Rights

Depending on your location and applicable privacy laws, you may have the right to:

• Access the personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of your personal information.

• Object to or restrict certain types of data processing.

• Withdraw your consent to marketing communications.

• Request a copy of your personal data.

To exercise your rights, please contact us using the details provided below.

10. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

11. International Transfers

Some of our service providers may process your information in countries outside your country of residence. Where this occurs, we take reasonable steps to ensure that your personal information is protected in accordance with applicable privacy laws.

12. Children’s Privacy

Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without appropriate consent, we will take steps to delete it.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated “Last updated” date.

We encourage you to review this page periodically to stay informed about how we protect your information.

14. Contact Information

For any questions about this Privacy Policy or how your personal information is handled, please contact us at:

Email: hello@avelineparis.com