Aveline Paris

Customer Care

Shipping
& Returns

Everything you need to know about receiving your order — and returning it.

Dispatch in 2–4 business days. Delivery in 5–12 business days. 14-day returns.

Shipping

01
01

Processing Time

Orders are typically processed within 2–4 business days. You’ll receive a tracking email as soon as your order is on its way.

02

Delivery

Standard international delivery typically takes 5–12 business days after dispatch. Delivery times may vary depending on destination and customs.

03

Tracking

All orders include tracking. Tracking details are sent by email once the order has been dispatched.

04

Duties & Taxes

Taxes and duties may vary by destination and are shown or calculated according to the customer’s market and checkout settings.

Returns

02

01

14-Day Return Window

You may request a return within 14 days of receiving your order.

02

Return Conditions

Items must be unworn, unwashed, unused and returned with their original tags attached.

03

Return Shipping

Return shipping costs are the responsibility of the customer unless the item is faulty, incorrect or applicable consumer law requires otherwise. We recommend using a tracked service.

04

Refunds

Once the returned item has been received and inspected, the refund will be issued to the original payment method.

For returns made under a statutory right of withdrawal, applicable mandatory consumer rights remain unaffected.

Need help?

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